Shipping policy

SHIPPING POLICY

Thank you for shopping with Virello Timepieces.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing may take longer during holidays, weekends, or periods of high order volume.

SHIPPING TIME

Most orders are delivered within 3–7 business days after the order has been shipped.

Delivery times may vary depending on the destination, carrier, weather, and other circumstances beyond our control.

SHIPPING COST

Free shipping is available on eligible orders. Any applicable shipping charges will be shown at checkout before you complete your purchase.

ORDER TRACKING

Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow some time for tracking information to update.

ADDRESS CHANGES

Please make sure your shipping address is correct before completing your order. If you need to change your address, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the shipping address.

DELIVERY ISSUES

If your package is delayed, marked as delivered but not received, or there is another delivery issue, please contact us so we can assist you.

Please make sure someone is available to receive the package when required by the carrier.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and any relevant photos or tracking information.

INTERNATIONAL SHIPPING

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

CONTACT US

If you have any questions about your order or shipping, please contact us through our website.