Refund policy

RETURN & REFUND POLICY

At Virello, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. Items must be unused, unworn, in their original condition, with original packaging and all tags included.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear, damage, or misuse after delivery.

• Items damaged due to improper handling by the customer.

• Clearance, final sale, or promotional items.

• Gift cards.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos of the item and its packaging so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

Order Cancellations

Orders may be cancelled only before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled.

If you have any questions regarding returns or refunds, please contact us at:

Email: virellotimepieces@gmail.com

Business Name: Virello